Transforming procurement for civil infrastructure maintenance
Background
Transport Canberra and City Services (TCCS) is a government agency responsible for managing public transport, city infrastructure, and municipal services, ensuring Canberra's residents benefit from efficient transport systems and well-maintained urban spaces.
To deliver its large portfolio of infrastructure asset maintenance, TCCS uses a breadth of contractors, which generates significant procurement activity. With an increasing weight of maintenance required, TCCS wanted to transform its procurement processes.
The leadership set goals to not only significantly bring down the processing time to deliver a new procurement cycle, but also to raise transparency and probity of how it did these.
To do this, TCCS engaged our consulting partner, Bevington Group, to redesign the procurement function and processes.
Through the investigation and analysis, TCCS found over a quarter of their total process effort to deliver procurements was Noise - reflecting a sizeable opportunity to create capacity. Underlying issues quantified by XeP3 included excessive back-and-forth’s finalising contracts between numerous teams, use of manual tools, and reworking staff errors.
Collaborating with the TCCS team, Bevington Group redesigned the process, supporting policies, and the roles themselves. XeP3 demonstrated the new process design reduced effort to the process and created 30% capacity for the team.
TCCS found 28% Noise in their procurement processes
The chart shows total process effort for the key processes in review
Outcomes
The TCCS team welcomed the new process and role design and consulted with broader ACT government on how the design could set new standards for high procurement performance.
TCCS invested in their transformation and thanks to the engaging staff collaboration methods, took momentum into implementing their change.
Thank you to our consulting partner, Bevington Group, who delivered this excellent work for Transport Canberra and City Services (TCCS) with XeP3