Drastically reducing credit notes for a leading cold chain logistics supplier

The national retailer found 37% Noise in their logistics order-to-cash

Using XeP3, this logistics supplier identified 37% of effort in the ‘Order to Cash’ process was wasted Noise effort.

This included: incorrect orders taken and received, inaccurate invoicing, sign-off bottlenecks, and inefficient information flows between departments.

In addressing this Noise, the supplier was able to sustainably reduce the number of credit notes issued from 300+ to less than 50 per month.

The supplier sustained their success by monitoring and measuring these key behavioural change indicators as they implemented the change