Driving the future of safety in aviation

Background

The Civil Aviation Safety Authority (CASA) ensures Australia's skies remain safe with 800 staff nationwide managing aircraft and pilot registrations while overseeing general aviation safety, including drone operations. CASA's leadership set an ambitious goal to boost productivity and improve public safety outcomes.

To achieve this, they needed to rethink how regulatory services and surveillance were delivered across all jurisdictions, while enhancing support systems like policy, advisory, and information management. The scale of this transformation, combined with the need to maintain uninterrupted safety systems, required careful planning and collaboration with a wide range of internal experts.

Using the XeP3 data across all key regulatory functions and processes, CASA designed a new operating model fit for the future climate of global aviation. Underlying issues quantified by XeP3 included highly trained experts dealing with low-value tasks, poor data from industry participants, and duplicate checking.

CASA found 31% Noise across their processes

The chart shows total process effort for the key processes in review

Outcomes

CASA drove a big transformation program to make the change stick

• Reengineered regulatory processes bring down processing time, whilst maintaining safety outcomes

• Established new functions to support front-end industry guidance and quality assurance

• Redesigned roles to ensure that experienced aviation experts were freed to maximise their focus on using their expertise as much as possible, rather than simpler administrative tasks

• Rebuilt a risk-based surveillance planning and response facility

Thank you to our consulting partner, Bevington Group, who delivered this excellent work for the Civil Aviation Safety Authority (CASA) with XeP3