Improving community care at a regional nursing network

A large regional nursing care organisation needed to improve capacity and address costs across its network.

Using XeP3, the team at the Nursing Service found 34% Noise across all teams delivering the Community Care Service.

Key issues driving the noise for staff included,

• Workarounds where client homes weren’t suitable for the service

• Insufficient supplies delivered by contractors

• Dealing with missing orders

• Resolving out-of-date charts

• Reliance on hardcopy forms

The team targeted solutions to address the noise and implemented these changes.

The team delivered real change to service, to patients, and to the bottom line…

Beyond that, they delivered more…

The team showed the value in tracking the change and measuring the impact