Background
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Peter MacCallum Cancer Centre is a specialist hospital dedicated to cancer treatment, research and education. The hospital wanted to improve its patient’s experience and focussed on the process to book a non-urgent CT scan took 29 days, adding a long and unnecessary wait to the patient’s journey and consumed precious time of the specialists conducting and reviewing the scans. |
Photo courtesy of the Peter MacCallum Cancer Centre |
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XeP3 insights
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44% of total effort across the process was Noise – equivalent to 2 days in every week. The drivers of this were how staff had to fight to get booking slots, delays to the booking team and specialists, and interruptions to specialists whilst performing scans. This Noise not only affects clerical teams, but also consumes unnecessary time of scarce medical professionals, such as Radiologists, Radiographers, and Outpatient Doctors. This inefficiency slowed down services and delayed the patient journey. Leading to a poorer patient experience and reduced capacity of specialists. This in turn created a backlog of cases, even causing some patients to wait 29 days from booking to scan. |
Sources: Xep3; Bevington analysis
Outcomes
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6 extra scans per day due to freed-up capacity |
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78% decrease in Turnaround Time due to process efficiencies gained resolving remaining operational backlogs |
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$500,000 increase in revenue in the first year |
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96% decrease in CT booking time from 29 days to same day bookings due to less interruptions and delays |
